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OKM DIRECT & OKM CARE

OKM DIRECT & OKM CARE

Exclusive service that reaches beyond guarantee, training instruction and priority technical support: The support extension OKM Care additionally includes detector training and scan analyses – all-round service for successful treasure hunts.


OKM-Direct

OKM Direct

Exclusive service for customers who buy/bought their OKM detector directly from OKM GmbH in Altenburg, Germany.

The exclusive service OKM Direct includes:

  • Guarantee of 2 years – reaching beyond the warranty that is required by law
  • 1 hour Detector Instruction for your own device
  • 90 days Priority Technical Support with personal contact person by phone or e-mail – response time within one business day

OKM Direct is free of charge for customers who buy/bought their OKM detector directly from OKM GmbH in Germany (on site, via phone, via e-mail or in the onlineshop at okmdetectors.com). The service cannot be acquired for products purchased from other distributors or resellers.


OKM-Care

OKM CARE

OKM Care is an optional support extension of OKM Direct that is also available for customers who buy/bought their OKM detector from distributors and resellers worldwide.

The optional service extension OKM Care includes:

  • 1 Year Guarantee Extension – directly following the first 2 guarantee years
  • 1 Hour Remote Support for Windows PC
  • 1 Hour Basic Training + 1 Hour Advanced Training with your detector
  • 3 Scan Analyses
  • 1 Year Priority Technical Support* with personal contact person by phone or e-mail – response time within one business day

OKM SERVICES

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